Technical Challenges at GWCL Weija Treatment Plant Result in Water Shortage and Low Pressure

Accra, November 3, 2023 – The Ghana Water Company Limited (GWCL) has issued a statement today, informing its valued customers about the ongoing technical challenges at the Weija Treatment Plant. These challenges have led to a shortfall in water production, resulting in low pressures and erratic flow in various areas.

The GWCL management has identified a combination of factors contributing to the current situation. These factors include faulty equipment, increased demand, routine maintenance works, and unforeseen circumstances. As a result, the entire Western Accra region, including communities such as Gbawe, McCarthy Hill, Anyaa, Lapaz, and Darkuman, has been significantly affected, particularly due to their elevated locations.

In light of these challenges, the GWCL management appeals to residents to be mindful of their water consumption during this period. Customers are encouraged to conserve and use water wisely to mitigate the impact of the shortage. While efforts are underway to address the low pressure issues, some areas may experience more significant disruptions than others.

To minimize the impact on essential service providers and critical facilities such as hospitals and schools, the GWCL is prioritizing their water supply. The management appreciates the understanding and cooperation of all customers during this time.

The GWCL assures its cherished customers that a team of dedicated engineers is working tirelessly to resolve the situation and restore water supply as soon as possible. In the meantime, the GWCL Customer Service team is available to address any queries or concerns. Customers are also encouraged to download the GWCL Customer App from the Google Play Store or the App Store to receive prompt updates on the progress of the work.

The GWCL deeply regrets the inconvenience caused by the water shortage and appreciates the understanding of the public. The company urges customers and essential service providers to contact the provided numbers in times of need: 0800 40000 (Toll-free on Vodafone lines), 0302 2218240, 0207385088, 0207385089, 0207385090, and via GWCL WhatsApp lines (0555123393, 0555155524).

The GWCL management is committed to resolving the technical challenges and restoring normal water supply as quickly as possible. They thank the public for their patience and cooperation during this period.