The ECG PowerApp has been updated with new features
The Electricity Company of Ghana PowerApp has been updated with features to ensure a full complement of operating a cashless system at the power distribution company.
The new features include statements, viewing bills, and payment history. Customers with smart prepaid meters in the Volta Region can also view their consumption history.
This announcement was made by Christina Jatoe-Kaleo, the Volta Regional General Manager of ECG, during the Volta Regional Coordinating Council’s first sessional meeting in Ho.
The meeting included attendees such as the Volta Regional Minister, Municipal and District Chief Executives, Regional Heads of Department, representatives from the House of Chiefs, security agencies, and staff of the Volta Regional Coordinating Council.
According to Ms. Jatoe-Kaleo, these features were introduced to meet customer demands and ensure their satisfaction, as they form the core of the company.
She further indicated that using the ECG PowerApp or the short code *226# to conduct business does not attract charges for Mobile Money or E-levy. She encouraged customers to embrace the cashless system and make use of these convenient feature
To ensure convenient bill payments and prepaid credit purchases, customers are urged to download or update the ECG PowerApp from the Google Play Store or App Store, according to Ms. Jatoe-Kaleo. By inputting their meter or account number, customers can access their details, confirm their accuracy, and proceed with the payment process.
The ECG PowerApp offers a range of benefits, including the ability to transact with the power distribution company anytime and anywhere, real-time payment updates, and fault reporting functionality.
Ms. Jatoe-Kaleo assured customers that in the event of a failed transaction resulting in a deduction from their MoMo account, the system would automatically refund their money to their PowerApp wallet.
During the gathering, Madam Jatoe-Kaleo emphasized the importance of the ongoing nationwide revenue mobilization exercise known as “Operation Zero.” This initiative encourages customers to settle outstanding bills to avoid disconnection and enable ECG to maintain a sustainable electricity supply chain.
She reiterated the need for public assistance in identifying cases of illegal electricity consumption, particularly individuals bypassing meters or obtaining them through unlawful means. By reporting such instances, the company can combat losses and ensure fair payment practices.
In addition, the revenue mobilization exercise targets customers and companies that were granted a moratorium, and they are advised to visit the ECG Office to regularize their electricity supply within the system.
Dr. Archibald Letsa, the Volta Regional Minister, highlighted the significance of electricity for the country’s socio-economic development. He urged the public to support ECG by promptly paying their bills, recognizing the vital role electricity plays in driving progress.
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